TERMS AND CONDITIONS

1. Scope of Application These General Terms and Conditions apply to all customers who access and purchase products on the website dakaosquare.com. Placing an order means the customer agrees to all of the terms below. 2. Goods and Services Provided The website offers specialty coffee products, brewing accessories, fashion items, and related services. Information about products, prices, warranty, and return policies is published transparently on the website. 3. Transaction Process Placing an Order: Customers select products, add them to the cart, and submit the order request. Order Confirmation: Our sales team will contact customers to confirm order details (products, quantity, price, payment method, and delivery address). Delivery: Products will be delivered to the address provided by the customer, together with invoices/documents. Completion: The transaction is complete when the customer receives the goods and fulfills the payment obligation. 4. Pricing and Payment All prices displayed on the website are official retail prices, inclusive of VAT, and do not include shipping or other charges. 5. Inspection Policy - Dakao Square is committed to providing the best delivery service for all orders. Customers may inspect products before making payment. - Dakao Square ensures that goods are delivered intact and sealed, allowing inspection of shipping documents, packaging condition, and seals. - Customers have the right to check products upon delivery and sign the invoice (keeping one copy). - Inspection is limited to external packaging; opening product seals is not included. - Customers must verify product type, model, and quantity before payment. - If the wrong product type is delivered, customers may refuse to accept the goods without payment. - If pre-paid orders are incorrect, customers may request a replacement or a refund by contacting Hotline: 090 688 0417. - In case of issues, customers may contact Dakao Square’s customer service hotline for support. Note: - Delivery staff must allow customers to check products. If not, please contact our hotline immediately. - Dakao Square cannot support returns/exchanges for products damaged due to customer fault. 6. Return and Refund Policy Cases eligible for return/exchange: - Wrong product type compared to the order. - Incorrect quantity. - Packaging damaged (torn, broken, scratched). Notification and Return Procedure: - Notification period: within 48 hours from receipt of goods. - Return period: within 7 days after confirmation. - Location: Dakao Square will arrange product replacement and collection of returned goods. Refund Methods: - Cash - Bank transfer (for online or COD purchases). Customers provide bank account details for refunds. Refund Timeline: - Refunds are processed within 5 working days after confirmation of valid returns. - Bank transfer refunds may depend on bank processing times. 7. Customer Information Privacy Dakao Square guarantees absolute confidentiality of customer information, and will not provide it to third parties without consent, unless required by competent authorities. Information is used solely for transactions, customer care, and service improvement. 8. Customer Rights and Obligations - Provide accurate information when ordering. - Make full payment for orders. - Right to raise complaints about product and service quality. 9. Dakao Square’s Rights and Obligations - Provide accurate product and pricing information. - Ensure product quality as published. - Handle complaints promptly and reasonably. 10. Dispute Resolution Disputes will first be resolved by negotiation and mediation. If unresolved, disputes shall be settled at the competent court in Vietnam. 11. Validity These Terms take effect from the date of publication on the website and may be updated periodically. Changes will be publicly posted on the website.